Privacy Summary

An Overview of our Privacy Policy

What data to we process?


How do we acquire it?

Why do we need it?

Personal data  


Date of Birth

Telephone Number

Email address

Clinical records


GP Surgery*


You - via the consent form or on booking by telephone, online or in person

Completing newsletter sign up form

Your referrer – as part of the referral process. Your referrer will have their own privacy policy controlling their use of your data


To contact you about your appointment or treatment.

Fulfil our service to you to provide treatment and support.

Fulfil our legal obligations as a healthcare clinic.

To contact you with clinic updates, educational content and offers.


Transaction Data

Card and transaction details


On payment

To fulfil our service and legal requirements

Website Usage Data

IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use


Google Analytics

This data is anonymous and is not linked to any individual or client group.


We use this for the purpose of measuring and improving our website performance and content

*not routinely collected.

Data Security

We take steps to secure data transferring via our internet connection and email service. All 3rd party software we use to process/store data are password protected and have restricted access to only allow individuals with a genuine need to access data.

All 3rd party software we use have robust privacy policies themselves.

Physical copies of data are kept under lock and key with key access restricted to only appropriate individuals.

Your rights

Your principal rights under data protection law are:

(a)        the right to access;

(b)        the right to rectification;

(c)        the right to erasure;

(d)        the right to restrict processing;

(e)        the right to object to processing;

(f)         the right to data portability;

(g)        the right to complain to a supervisory authority; and

(h)        the right to withdraw consent.

We fully intend to comply with your rights under GDPR. All of our non treatment episode specific communications will have unsubscribe facilities. If you wish to withdraw consent for any particular type of communication please contact the clinic.

For more information please see our full privacy policy